FAQ

We are open from 9:30am to 6pm every day. Except Bank holidays when we are open from 10:30am - 5:30pm.

Our store is located in the purpose-built Eastgate Oriental City complex, a short distance from the M32 in Bristol. Please refer to the 'Find us' section of our site for our address, information on bus routes and a map.

You can also find us on TheOnlineShoppingTown.co.uk!

Our store is in the Eastgate Oriental City complex, which has a customer car park that can accommodate approximately 90 vehicles,  however it can get a little busy at our peak times on Saturday and Sunday.

When brothers in law Allan and Raymond decided to go into business together to open a Chinese supermarket in Bristol, they decided to name it after themselves! Taking parts of both Allan and Raymond's names, they formed "Wai Yee" and "Hong" is simply Cantonese for "shop".

Wai Yee Hong means "Allan and Raymond's Shop"!

The Chinese calendar follows a lunar cycle, and as a result New Year falls on a different date in the Gregorian calendar each year. Generally, the New Year falls in January or February and our celebrations occur on the nearest weekend. We will announce the event details on this website and also in-store closer to the time.

It is our policy not to personally endorse any websites/societies/companies however, should you wish to advertise with us, we have a paid-advertising notice board in-store, and are looking to add a similar feature on this website in the future. All submissions will be subject to review before acceptance. We do not accept the responsibility for the content of external sites and by providing advertising space; it does not mean that we endorse their society/company/product unless specifically stated otherwise.

We constantly strive to get the best deals with our suppliers and any benefits we receive get fed directly into our prices to you. Whilst we do not offer discounts, savings can be made by buying our bulk items and wholesale packs.

Sorry, we do not accept personal cheques, however we do accept company cheques for account holders.

We accept all major credit and debit cards including solo and electron for purchases over £10. Unfortunately, we are unable to accept American Express in-store

Yes we do! We can deliver to wholesale and retail customers.

Wholesale Customers – If you are a wholesale customer in the South West, please call us on 0845 873 3388 to see if you are in our delivery catchment area.

Retail Customers – If you are a retail customer, you can now get oriental groceries delivered directly to your door by ordering through our online store!

We deliver to most addresses in the UK, and the majority of EC countries. To see if we deliver to your country and for our shipping rates, please check our Shipping & Returns page. Unfortunately, we are unable to deliver to locations outside of the EC, such as the Channel Islands, Gibraltar and the Canary Islands.

Yes we do! We are pleased to announce that we are now able to offer an extensive catalogue of oriental food products through our online store. You can shop safe in the knowledge that our online store uses industry-standard SSL encryption and supports 3D secure payment processing. Click on the start shopping button below to be taken to our online store.

We deliver to almost everywhere in the UK, and the majority of EC countries. To see if we deliver to you and for up-to-date shipping rates, please check our Shipping & Returns page.

Please refer to our Shipping and Returns policy for the most up-to-date details on shipping costs.

Our wholesale delivery service is limited to the South West of England, please call us on 0845 873 3388 to see if you are in our delivery catchment area.

Our online store now delivers to addresses in the UK, and the majority of EC countries. To see if we deliver to your country and for our current shipping rates, please check our Shipping & Returns page. Unfortunately, we are unable to deliver to locations outside of the EC, such as the Channel Islands, Gibraltar and the Canary Islands.

For offline purchases – We are happy to offer a refund or exchange on goods returned in original condition within 28 days with proof of purchase. We can only accept the return of opened items if they are damaged or faulty. We are unable to offer a refund or exchange without proof of purchase.

For online purchases – If you have purchased goods from our online store, please note that goods cannot be returned in-store. Returns must adhere to our returns policy for online transactions.

If the parcel you ordered from WaiYeeHong.com does not arrive in the state that we sent it, you must specifically sign for it as 'damaged' or 'opened' etc. 'Unchecked' will not be accepted as a valid status.

Take photographs of the damaged parcel and email them to us, with your order number and courier consignment reference at enquiries@waiyeehong.com

We kindly request that you keep the parcel and the contents in the same state that you received it so that it may be inspected by the courier's claims agent.